FAQs

Courses and Memberships

When can I start a course?

You can start any course at any time! Our self-study classes are at your own pace. No waiting around for a new series to start!

What's the difference between a course and a membership?

Courses are single-subject, while memberships are groups of courses.

If you only need assistance with one or two specific areas, we recommend enrolling in those specific courses.

If you want a more complete training program that covers everything, our memberships are definitely the way to go. It's more cost-effective to bundle!

What programs are right for me?

Are you having trouble in one or two specific areas? We recommend enrolling in those specific courses.

Have a new puppy that you want to start off on the right foot? Our Puppy Basics membership is a great option for that!

For more in-depth training aimed at dogs of all ages, take a look at our Dog Obedience Fundamentals membership.

For a complete, all-inclusive online training program that will set your dog up for life, check out our Gold membership.

If you're still unsure or have any questions, please contact us and we'll help guide you in the right direction!

How do I register?

Start by selecting the Course or Membership you wish to purchase by clicking on ENROLL NOW on that individual page.  You will be directed to Pay Pal to pay with a credit card.  Once the payment is processed, you will be given instant access to the course(s) you purchased.  You will find your courses on your DASHBOARD.

I can't see all my courses?

You will find your courses on your DASHBOARD.  Click on View All My Courses to see them all.  The main dashboard page only lists three of your courses.

It won't let me start a course?

The Complete Guide to Dog Training is pre-requisite to all courses in the classroom.  It was included for FREE in your purchase.  You will need to hit MARK COMPLETE at the end of each lesson on the Complete Guide to Dog Training in order to unlock your first course.

You can then access your courses through your DASHBOARD or at the bottom of any course page.

How do i ask questions?

In any individual lesson within a course, at the bottom of the page, there is a POST A COMMENT.  Post your question there and an instructor will reply within 48 hours.

Can I share materials I get from class?

The written materials and the accompanying videos are the intellectual property of Wags & Wiggles Dog Daycare, LLC, and you may not legally share this material without permission. However, you MAY share what you learn in class and indeed we encourage you to do so! As a courtesy, you may also consider giving credit as to where you learned the information. A good deal of time and preparation goes into each class, and the tuition compensates the instructors for their efforts. If you share their materials with your friends, then you are taking income away from the person who created those materials. We have worked hard to keep our fees extremely reasonable with the hope that anyone who needs the information can afford a class. Please do not undercut the system by sharing materials without permission.

Can I get a PDF of the course?

No, sorry. Because our instructors are constantly updating their materials and classes, a PDF would quickly become outdated.

How do I join the Facebook Page for Wags & Wiggles Online Classroom Students

To find the student study group for your class on Facebook: Go to Facebook. You must have a Facebook account.  Use this link to find the private group.  Click Join.  You will not be added to the group until we verify you are enrolled in the classroom.  Remember that group admins are volunteers and it may take a day or two for them to review your request.

This facebook page is to post general dog training questions or brags about your training through Wags & Wiggles.  Please use the comment section of any lesson to post questions about specific homework within the classroom.  Please keep your comments friendly.  We reserve the right to remove anyone who posts anything not related to the Wags & Wiggles Online Classroom.

Once you approved, introducee yourself! Tell the group a little about who you are. Now what? Keep the group posted of your progress! Talk about what you're doing and what is or is not working for you. Express your frustrations! Express your joy at your progress! And if you need help? Put up a post!

What is the Wags & Wiggles Training Style?

All of our lessons are based on positive reinforcement.  This means we use rewards (food, toys, etc) to build behavior.  You use a clicker or verbal marker to mark the correct behavior we like.  We do not use leash or verbal corrections.

What if I miss a class?

All courses are self-study.  You go at your own pace.  There are no "missed classes".

Payments & Refunds

How do I pay for a class or membership?

When hit ENROLL NOW, you will be directed to the ENROLL PAGE to pay at the bottom of the page.  The course or membership will automatically be shown.  If it is not, you must go back and hit the ENROLL NOW on the individual course or membership page.

Can I get a refund for my class or membership?

We offer a 85% refund for all courses or membership if you meet the conditions below: (The other 15% (minimum $10) covers non-refundable processing fees.)

  1. Your request is received in writing through the Contact Us Page within 24 hours of your enrollment

Any request after 24 hours will not be honored as you will have already had access to the content.

What if I bought one course but now want a membership?

We offer upgrades.  We can apply what you paid for the individual course to a membership.  Use the Contact Us page to get a special discount code.

What if my course or membership expires?

Most courses have a 3 month time limit of access.  The puppy membership has a 6 month time limit.  All other memberships have a 1 year time limit.  We do not offer extensions.  You would have to purchase the course or membership again.

How do I get my free access for the Wags & Wiggles Puppy Raising Program?

Most likely you have already received an email with a special access code.  You have free access to the Wags & Wiggles Online Puppy Training Membership for 60 days from the first day of your Puppy Raising Program.  If you did not receive your original access code, please use the CONTACT US page.  If you wish to extend your free membership to the full 6 months, you can receive a special code that gives you 10% OFF the full membership price of $59.  Please use the CONTACT US page.

How do I get my free access for the Wags & Wiggles Board & Train Program?

Most likely you have already received an email with a special access code.  You have free access to the Wags & Wiggles Online Dog Obedience Training Membership for 60 days from the first day of your Board and Train Program.  If you did not receive your original access code, please use the CONTACT US page.  If you wish to extend your free membership to the full 1 year, you can receive a special code that gives you 10% OFF the full membership price of $199.  Please use the CONTACT US page.

What if I don't want to use paypal?

We highly recommend using PayPal as it is very safe and there is no additional cost to you.  Using Paypal also gives you instant access to the course or membership you are purchasing.  You can pay directly at any Wags & Wiggles Facility.  Access will be processed within 48 hours of in-store payment.  If you are not local, please use the CONTACT US page for alternate methods.

Video Uploads

Can I upload a video in order to get feedback?

Of course! You will need to upload a video to YouTube, then post the link in the comments of the individual lesson you would like feedback on.

Please see our video upload instructions below.

How do I upload a video?

Video Submissions:

All videos must be less than 2 minutes long in order to give you the most detailed and accurate feedback as possible!

  • Make a YouTube account if you don't already have one and upload your video
  • Mark your video as "unlisted" so only those with the link can view your uploaded video
  • Post the link to your video under the comments of the course you want feedback on

That's it!